While I have a bucket list of priorities waiting, looking like:
1) Fix that hose and unwrap that new mop;
2) Download the shortlist of photographs into the USB and get them printed;
3) Buy frames;
4) Start a new folder to organise the travel photographs; and
5) Get a high speed downloader / card reader.
I like to think they have waited this long, they would not mind waiting a tad longer as I want to write about yet, another experience I have just had, true to form in my capacity (sometimes I suspect) to walk into the paths of retards.
Harsh words but if you have been yelled at publicly by a shameful bully twice, you tend to think they perhaps fit the subject.
The story is not about how I was being verbally abused but the horrid actions that a General Manager of a busy gym in Chatswood would think as being acceptable to be used to apologise to the one that actually pays your mortgage - your customer. I had been treated rudely, I lodged a formal complaint to the reception and they promised the GM will call me after the weekend.
I was not looking for a free personal training session, but I do think such unprofessional behaviour needs to be reported. The call did finally arrive and it began as a painful observation from my part to see a fully grown man, paid quite well I like to think to hold the GM office of running a busy gym, just presenting himself as "come on, lash out at me you crazy woman of a customer and blow off your steam so that I can go back to playing Flappy Bird".
It was sad. He was not coming from a place where we can discuss about the possibility of this unfortunate event and mitigation options. In fact he was not even talkative. I had to check a few times that he was still online. He did dig himself into a hole when he denied that the staff had any complaints for being verbally abusive and that they pride themselves as a very inclusive and customer-focused gym.
I told him that his entire team is only as strong as his weakest link. And I told him that you never invalidate your customer's complaint (did you think I have an obsession of walking up to a random gym to make up stories?) and if you can't walk the talk, then do not go around throwing textbook concepts of being customer-centric when you do not understand the basic of an apology.
It happened. Diffuse and contain the problem. Sorry is not a dirty word. Say it, try it, you may just like it.
But you have to mean it.
1) Fix that hose and unwrap that new mop;
2) Download the shortlist of photographs into the USB and get them printed;
3) Buy frames;
4) Start a new folder to organise the travel photographs; and
5) Get a high speed downloader / card reader.
I like to think they have waited this long, they would not mind waiting a tad longer as I want to write about yet, another experience I have just had, true to form in my capacity (sometimes I suspect) to walk into the paths of retards.
Harsh words but if you have been yelled at publicly by a shameful bully twice, you tend to think they perhaps fit the subject.
The story is not about how I was being verbally abused but the horrid actions that a General Manager of a busy gym in Chatswood would think as being acceptable to be used to apologise to the one that actually pays your mortgage - your customer. I had been treated rudely, I lodged a formal complaint to the reception and they promised the GM will call me after the weekend.
I was not looking for a free personal training session, but I do think such unprofessional behaviour needs to be reported. The call did finally arrive and it began as a painful observation from my part to see a fully grown man, paid quite well I like to think to hold the GM office of running a busy gym, just presenting himself as "come on, lash out at me you crazy woman of a customer and blow off your steam so that I can go back to playing Flappy Bird".
It was sad. He was not coming from a place where we can discuss about the possibility of this unfortunate event and mitigation options. In fact he was not even talkative. I had to check a few times that he was still online. He did dig himself into a hole when he denied that the staff had any complaints for being verbally abusive and that they pride themselves as a very inclusive and customer-focused gym.
I told him that his entire team is only as strong as his weakest link. And I told him that you never invalidate your customer's complaint (did you think I have an obsession of walking up to a random gym to make up stories?) and if you can't walk the talk, then do not go around throwing textbook concepts of being customer-centric when you do not understand the basic of an apology.
It happened. Diffuse and contain the problem. Sorry is not a dirty word. Say it, try it, you may just like it.
But you have to mean it.
